Financial Assistance Program
Lifeline Government Assistance Program
Lifeline is a government assistance program that lowers the cost of voice and Internet services for customers who qualify. Customers participating in the Lifeline program may subscribe to toll blocking service at no charge.
Customers eligible for the federal Lifeline program may receive a discount on voice service, qualifying internet service, or a bundled offering including voice and qualifying internet. To qualify for the federal Lifeline discount, a household’s annual income must be at or below 135% of the federal poverty guidelines or someone in the household must receive benefits from at least one of the following programs: Medicaid; Supplemental Nutrition Assistance Program (SNAP); Supplemental Security Income (SSI); Federal Public Housing Assistance (FPHA); Veterans Pension and Survivor Programs; or receive benefits from certain Tribal Programs and live on federally-recognized Tribal lands.
Customers eligible for the state Lifeline program may receive a discount on their local telephone service. To qualify for the state Lifeline discount, a household’s annual income must be at or below 150% of the federal poverty guidelines or someone in the household must receive benefits from at least one of the following programs: Medicaid, Low-Income Home Energy Assistance Program support, SNAP, Federal Public Housing Assistance, Supplemental Security Income (SSI), Health Benefit Coverage under Child Health Plan (CHIP) under Chapter 62 support, National School Lunch Program – Free Lunch Program, Temporary Assistance for Needy Families (TANF).
Lifeline is a nontransferable benefit. Both federal and state Lifeline discounts are limited to one per household. A household includes everyone living in the home and sharing income and household expenses. To apply for Lifeline service, please contact the Low Income Discount Administrator (LIDA) at 866-454-8387 (1-866-Lite-Up) or visit the Lifeline Support website at www.lifelinesupport.org for more information.
Programa de asistencia gubernamental Lifeline
Lifeline es un programa de asistencia gubernamental que reduce el costo de los servicios de voz e Internet para los clientes que califican. Los clientes que participan en el programa Lifeline pueden suscribirse al servicio de bloqueo de peajes sin cargo. Los clientes elegibles para el programa federal Lifeline pueden recibir un descuento en el servicio de voz, servicio de Internet calificado o una oferta combinada que incluye voz e Internet calificado. Para calificar para el descuento federal Lifeline, el ingreso anual de un hogar debe ser igual o inferior al 135% de las pautas federales de pobreza o alguien en el hogar debe recibir beneficios de al menos uno de los siguientes programas: Medicaid; Programa de Asistencia Nutricional Suplementaria (SNAP); Ingreso de Seguridad Suplementario (SSI); Asistencia Federal para Vivienda Pública (FPHA); Programas de Pensión para Veteranos y de Sobrevivientes; o recibir beneficios de ciertos programas tribales y vivir en tierras tribales reconocidas a nivel federal. Los clientes elegibles para el programa estatal Lifeline pueden recibir un descuento en su servicio telefónico local. Para calificar para el descuento estatal de Lifeline, el ingreso anual de un hogar debe ser igual o inferior al 150 % de las pautas federales de pobreza o alguien en el hogar debe recibir beneficios de al menos uno de los siguientes programas: Medicaid, Programa de asistencia energética para hogares de bajos ingresos. apoyo, SNAP, Asistencia Federal para Vivienda Pública, Seguridad de Ingreso Suplementario (SSI), Cobertura de Beneficios de Salud bajo el Plan de Salud Infantil (CHIP) bajo el apoyo del Capítulo 62, Programa Nacional de Almuerzos Escolares – Programa de Almuerzo Gratis, Asistencia Temporal para Familias Necesitadas (TANF). Lifeline es un beneficio intransferible. Los descuentos de Lifeline tanto federales como estatales están limitados a uno por hogar. Un hogar incluye a todas las personas que viven en el hogar y comparten ingresos y gastos del hogar. Para solicitar el servicio Lifeline, comuníquese con el Administrador de descuentos para personas de bajos ingresos (LIDA) al 866-454-8387 (1-866-Lite-Up) o visite el sitio web de Lifeline Support en www.lifelinesupport.org para obtener más información.
No Call List
The federal government and many states have recently created an opportunity for consumers to reduce unwanted telemarketing telephone calls. Consumers simply register with the National Do Not Call Registry by telephone at 1-888-382-1222 or for TTY call 1-866-290-4236. You must call from the phone number you wish to register. You may also register by Internet at www.donotcall.gov. Inclusion of your telephone number on the national Do Not Call Registry will be effective three months following your registration. As a result of consumers registering on the national list, telemarketers must remove the registered consumer’s name and number from their calling lists and cease calling for five years. The National Do Not Call Registry is a free service to consumers.
Consumers in Texas may also register with Texas No Call, which prevents telephone solicitations to residential and wireless phone numbers from all telemarketers operating in Texas. Consumers may register for the Texas No Call list in three ways:
- Online at http://www.texasnocall.com for instant registration. Utilize this easy, automated method to speed your registration. The site is available 24 hours a day, 7 days a week, 365 days a year. Online registration is now free.
- Call toll-free 1-866-896-6225 to obtain an application or to register.
- Send a written request for an application to:
There will be a charge of $2.25 to register via telephone or standard mail for each residential or wireless phone number(s) to be included in the Texas No Call List. Your registered telephone number(s) will remain on the list for three years from the date your residential or wireless telephone number is first published on the list.
Texas consumers may want to consider registering with the national Do Not Call Registry since it covers national telemarketers and the Texas No Call affects only telemarketers operating in Texas.
The national and the Texas No Call lists do not prevent all telemarketing calls from being received once a consumer is registered. Both registries contain exemptions on who can continue to telemarket consumers.
